Post Call CSAT Surveys | 08UK
- 2 days ago
- 4 min read
Post Call CAST Surveys By 08UK
08UK provides automated Post Call CSAT (Customer Satisfaction) surveys for contact centres and customer service teams.
Call us now on 0800 692 7000 to start measuring your customer experience and agent performance automatically after every call.
Interactive Voice Response (IVR) is the frontline of your customer service. When built poorly, it frustrates callers with endless menus, dead ends, and repetitive requests for information. When built correctly, a complex IVR solution acts as an intelligent traffic director — identifying the caller, understanding their intent, integrating with your databases, and routing them to the exact right person or automated service in the shortest possible time. At 08UK, we specialise in complex IVR architecture. We do not just provide "Press 1 for Sales, Press 2 for Support." We build dynamic, multi-level IVR systems that integrate with your CRM, recognise returning customers by their CLI (Caller Line Identification), offer VIP routing, provide automated database lookups (such as order status or balance checks), and seamlessly hand off to human agents or AI voice bots. For 19 years, we have designed and deployed complex IVR solutions for contact centres, public sector bodies, healthcare providers, and enterprise businesses across the UK. Our solutions are hosted in the cloud on Tier 1 carrier infrastructure, meaning they are infinitely scalable, highly resilient, and require no on-premise hardware.
📞 Call Now: 0800 40 808 90 | 🌐 08uk.co.uk
How Our Post Call CSAT Solution Works
Step 1 — Call Us on 0800 692 7000
Tell us about your contact centre and what metrics you want to measure — CSAT (Customer Satisfaction), NPS (Net Promoter Score), or CES (Customer Effort Score).
Step 2 — Survey Design & Recording
We help you design a short, highly effective survey flow (usually 1 to 3 questions). We then use professional voiceover artists to record the prompts, ensuring the survey sounds professional and matches your brand voice.
Step 3 — Cloud Integration
Our engineers configure the CSAT solution on our cloud platform. We set up the routing so that when your agent terminates the call, the caller is automatically dropped into the survey flow.
Step 4 — Real-Time Analytics
Your Post Call CSAT is live. As callers leave feedback, the data populates your secure online dashboard in real-time. You can view overall scores, track trends over time, and drill down to individual agent performance.
Why Implement Post Call CSAT?
Measure Agent Performance
Identify your best-performing agents and those who need additional training. Because the survey data is linked to the specific call, you have objective, customer-driven metrics for agent evaluations.
Higher Response Rates
Post-call telephone surveys achieve significantly higher response rates than email or SMS surveys because the customer is already engaged on the device and the experience is immediate.
Identify Unhappy Customers Instantly
Configure the system to send an instant email or SMS alert to a manager if a customer leaves a score of 1 or 2. This allows your team to proactively call the customer back and resolve the issue before they leave a negative review online.
No Hardware Required
Our CSAT solution is entirely cloud-based. It sits on our Tier 1 network and works with your existing phone system or contact centre infrastructure.
Frequently Asked Questions
Q: What is a Post Call CSAT survey?
A: A Post Call CSAT (Customer Satisfaction) survey is an automated telephone survey that a caller is transferred to immediately after speaking with a customer service agent. The caller uses their phone keypad to answer a short series of questions rating their experience.
Q: How does the caller get transferred to the survey?
A: The transfer happens automatically. When the agent finishes the conversation and hangs up their end of the line, the 08UK cloud platform detects the agent disconnect and instantly plays the survey audio to the caller.
Q: Can I customise the survey questions?
A: Yes. The survey flow is entirely bespoke. You can ask for a 1-to-5 rating, a Net Promoter Score (NPS), or specific questions about the resolution of their issue. We recommend keeping it brief (1-3 questions) to maximise completion rates.
Q: How do I view the survey results?
A: You are provided with access to a secure online analytics dashboard. Here you can view real-time scores, historical trends, and detailed reports breaking down satisfaction by department or individual agent.
Q: Can I use my own voice recordings for the survey?
A: Yes. You can provide your own audio files, or we can use our professional voiceover artists to record the prompts for you.
Q: Can the system alert me to bad scores?
A: Yes. We can configure real-time alerts (via email or SMS) that trigger whenever a caller leaves a poor score, allowing your management team to take immediate remedial action.
Start Measuring Customer Satisfaction Today
Do not guess how your customers feel. Measure it accurately, automatically, and in real-time. Call 0800 692 7000 today to implement your Post Call CSAT solution.
08UK
📞 0800 40 808 90 🌐 08uk.co.uk
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