Out of Hours Call Handling Property Management London | PROPCALL
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- 2 days ago
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Out of Hours Call Handling Property Management in London by PROPCALL
0161 510 5600
PropCall is a specialist in out-of-hours call handling and property management support.
We work with leading organisations including Sage Homes, Chestertons, Belvoir, Martin & Co, and the John Lewis Partnership—helping to manage more than 400,000 properties nationwide.
Working to support letting agents, block managers, student housing and local authorities and social housing providers, our UK-based team of trained property managers, acts as an extension of our clients operation, answering resident/tenant calls 24/7, 365 days a year in their company name. Using intelligent triaging and smart video diagnostics, we significantly reduce avoidable callouts, lower costs, and improve both tenant and staff satisfaction.
Key benefits of our service include:
Lowering operational costs through efficient call handling and contractor coordination
Reducing carbon emissions with video triage before sending contractors
Working with preferred contractors or our trusted network
Providing transparency with detailed reports, CRM integration, and 30-day call recordings
Enhancing tenant satisfaction and reputation with round-the-clock professional support
Supporting staff wellbeing by removing the burden of out-of-hours calls
In short, we help property teams deliver uninterrupted service while maintaining control, improving efficiency, and safeguarding reputation.
Speak to the team
You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours phone number.
Experts in supporting social housing providers
Managing over 400,000 properties across the UK, PropCall is the UK’s only specialist Out-of-Hours Property Management Provider, providing tailored experiences to all of our customers.
What parts of the country do you cover?
We are nationwide. PropCall supports property sector customers and their managed assets across the whole of the United Kingdom.
What size companies do you represent?
We work with businesses of all sizes, from independent letting agents with less than 10 properties under management, to national block management providers with sites across the country.
Do you provide your the contractors or can we give you our own?
We prefer to use your own contractors as a first priority (you can provide as many of these as you wish) but we also have our own contractors available as a back up.
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Find Us
Suite 5B Maclaren House, Talbot Road, Manchester, M32 0FP
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