Out of hours call handling for student property management in London | PROPCALL
- latestbusinessoffe
- Sep 12
- 3 min read
Out of hours call handling for student property management in London by PROPCALL
0161 510 5600
PropCall, a specialist in out-of-hours call handling and property management support. We work with leading organisations including Sage Homes, Chestertons, Belvoir, Martin & Co, and the John Lewis Partnership—helping to manage more than 400,000 properties nationwide.
Our UK-based team of trained property managers, acts as an extension of your operation, answering resident/tenant calls 24/7, 365 days a year in your company’s name. Using intelligent triaging and smart video diagnostics, we significantly reduce avoidable callouts, lower costs, and improve both tenant and staff satisfaction.
Key benefits of our service include:
Lowering operational costs through efficient call handling and contractor coordination
Reducing carbon emissions with video triage before sending contractors
Working with your preferred contractors or our trusted network
Providing transparency with detailed reports, CRM integration, and 30-day call recordings
Enhancing tenant satisfaction and reputation with round-the-clock professional support
Supporting staff wellbeing by removing the burden of out-of-hours calls
In short, we help property teams deliver uninterrupted service while maintaining control, improving efficiency, and safeguarding reputation.
How We Help Student Lettings Agents
PropCall becomes a cost-effective extension of your team, with all of your customers’ issues handled by real property managers around the clock.
What we do for Student Lettings Companies
Our service consists of real people in the UK with actual property management experience. We take calls in your company name and provide expert care to your residents, all while you sleep.
Out-of-hours PROPERTY MANAGEMENT
Handling calls from residents, contractors or suppliers and taking swift action where necessary on your behalf to protect your assets and let you offer your tenants an unrivalled 24hr service.
Remote Video Triage & Assistance
Our property management team triage maintenance requests with our unique Remote Video Assistance tool, helping callers to fix remotely where possible and reducing unnecessary contractor callouts.
24-hR contractor emergency call outs
Triage calls from end users to determine the nature and urgency of their call. Once determined, we assist with emergency contractor callouts when required. All callouts are managed end-to-end with reports.
Speak to the team
You can either divert your calls direct to us from your phone system, or display a specific local out-of-hours phone number.
Experts in supporting social housing providers
Managing over 400,000 properties across the UK, PropCall is the UK’s only specialist Out-of-Hours Property Management Provider, providing tailored experiences to all of our customers.
What parts of the country do you cover?
We are nationwide. PropCall supports property sector customers and their managed assets across the whole of the United Kingdom.
What size companies do you represent?
We work with businesses of all sizes, from independent letting agents with less than 10 properties under management, to national block management providers with sites across the country.
Do you provide your the contractors or can we give you our own?
We prefer to use your own contractors as a first priority (you can provide as many of these as you wish) but we also have our own contractors available as a back up.
Follow Us On:
Contact Details:
Find Us
Suite 5B Maclaren House, Talbot Road, Manchester, M32 0FP
#PropertyManagement #CallHandling #OutOfHoursSupport #housingassociation #EmergencyRepairs #PBSA #studenthousing